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Return, Replacement and Refund Policy

Return, Replacement and Refund Policy

Brand Name: Lapurepolvo
Business Name: Vini Natural Products
Last Updated: 18 October 2026

At Lapurepolvo, we take care to ensure that your order reaches you in good condition. Please read our Return, Replacement and Refund Policy carefully before placing an order on https://lapurepolvo.com.

1. Return Eligibility

Returns and replacements are accepted only if the product received by the customer is damaged during transit or arrives in a damaged condition.

We do not accept returns or offer replacements for reasons such as:

  • The customer no longer wants the product.
  • The customer ordered the wrong product.
  • The customer changed their mind after placing the order.
  • The product does not meet personal preferences or expectations, provided it is not damaged, defective, or otherwise subject to a remedy under applicable law.

All requests will be reviewed based on the reported issue and the applicable consumer protection requirements.

2. Replacement Only, No Standard Refunds

Lapurepolvo offers replacement only for eligible products received in a damaged condition. We do not provide refunds as a standard resolution for such claims.

Once a damage claim is reviewed and approved, we will arrange a replacement of the affected product, subject to product availability and applicable law.

We do not ordinarily offer cash refunds, bank transfers, or refunds to the original payment method for approved damaged-product claims.

However, nothing in this policy excludes any refund or other remedy that may be legally required under applicable consumer protection laws.

3. How to Request a Replacement

If your product arrives damaged, please follow these steps:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and registered contact details.
  3. Share clear photographs of the damaged product, its packaging, and the shipping label, where available.
  4. Briefly describe the damage so that our team can assess your request.

Email: support@lapurepolvo.com
Phone: +91 98244 15266

We recommend retaining the original packaging and damaged product until your claim has been reviewed.

Please note that the 48-hour reporting period is intended to help us investigate shipping damage promptly. It does not remove any mandatory rights or remedies available to consumers under applicable law.

4. Inspection and Approval

All replacement requests are subject to review and approval by our team.

We may request additional photographs, information, or other reasonable evidence to verify the reported damage.

Once the request is approved, we will inform you about the replacement process and the expected next steps.

Submitting a request does not automatically guarantee approval. Each claim will be assessed fairly based on the available evidence and applicable law.

5. Replacement Shipping Charges

For an approved replacement due to a product arriving damaged, Lapurepolvo will arrange the replacement process and bear applicable replacement shipping charges.

Customers should not return a product before receiving instructions from our support team.

6. Product Damage and Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and supporting evidence.

Although our standard replacement policy focuses on products received damaged, incorrect deliveries and defective products will be reviewed separately, with appropriate remedies provided as required under applicable law.

7. Non-Returnable Products

Products that are not damaged on arrival are generally not eligible for return or replacement solely because of a change of mind, personal preference, or an incorrect order placed by the customer.

This restriction does not apply where a return, replacement, refund, or other remedy is required by applicable law.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may be possible before dispatch, depending on the order status. Once an order has been dispatched, cancellation may no longer be possible.

Any cancellation-related refund, where applicable, will be handled in accordance with our order terms and applicable law.

9. Contact Information

For return requests, damaged-product claims, or replacement assistance, please contact us:

Brand Name: Lapurepolvo
Business Name: Vini Natural Products
Address: Block No. 89-12, Sidhivinayak Park-5, Behind Sadhna Colony, Jamnagar – 361005, Gujarat, India
Phone: +91 98244 15266
Email: support@lapurepolvo.com
Website: https://lapurepolvo.com

We appreciate your trust in Lapurepolvo and are committed to addressing genuine product damage concerns fairly and promptly.